Customer Comments, Reviews and Testimonials
The following are just some of the many comments received from our customers using Vacation RentPro.
Please note: Many of our customers have done extensive research or have switched from using other products. With each comment we include the customer's name, location and website. If you wish to contact any of these customers, please be courteous and limit their time since they have graciously provided this information. Thank you.
- We have been using Vacation RentPro since we began our
business over 5 years ago. I can say with much experience that
it has, and continues to make a positive impact on our vacation
rental business. Mark has created a very well thought out
product which all rental managers or operators should consider
carefully. Nearly everything you could think of, as part of
your operation has been incorporated into VRP - from basic
features to the most advanced nuances of rates and reservations
management, etc. The support from Mark is friendly, responsive
and thorough. We would highly recommend Vacation RentPro!
Anand Panjabi - Club Living - www.ClubLiving.net - London, England - 2/17/2017
- I can’t say enough about Vacation RentPro and the service
that comes along with it. I have been using this software since
I started this business in 2010 and could not be happier. It is
easy to navigate and is constantly being updated. (Many of
the updates made are from requests by those of us that use the
software). More than the ease of use, I appreciate the service
that I have always received from Mark. I am not the most
technology minded person, but when I have a problem he makes the
solution easy to understand. I appreciate that there is a
program out there that charges a flat fee and continues to make
upgrades and changes. Thanks so much for this wonderful
Tannah Snow - Lakeview Property Management - Lake City, CO - 1/26/2016
- We have been very fortunate to pick Vacation RentPro for our
business software. As a new vacation rental management company, we
did our research for the best software to manage our new
business. Vacation RentPro is fantastic! It is a complete
package with the most helpful "Help Menus". Learning to
use the software and all of the options involved would have been
a huge challenge, however Mark has built such a great product,
that learning to use it is very easy. Within 48 hours, we
were getting bookings and processing payments from our guests!
Mark has been extremely helpful and has responded very quickly
when we could not figure out some basic problems we thought we
had. With his help, we resolved the issues very quickly
(user errors). The report to owners, and notices to
cleanings and services requests is a great bonus to help our
company grow and prosper. I recommend Vacation RentPro to
anyone who has an interest in managing properties! It's
Ginger & Bryan - Atlantis Beaches Vacation Rentals - Daytona Beach, FL - 8/31/2015
- I just wanted to let you know how impressed and thoroughly
appreciative I am for the Vacation RentPro software. I have used
it for nearly 5 years and always am so thankful for software
that is: 1) so easy to navigate, 2) works so consistently, and
3) is such a time saver. It never lets me down and is a huge
help in staying organized. I especially like the view
availability access for smart phones, this is a great feature
that comes in handy when I am on the go and away from my
office. I have been approached by others to try out their
software for vacation rentals and after comparing it to, at
least three other programs it far exceeds the others out there
on the market. Vacation RentPro is top notch and not to mention
the excellent customer service you provide. It is awesome to
always know you're a phone call or email away when I have
questions about the software and you always get back to me so
quickly, always! I can't say enough wonderful things about the
software or your services! I highly recommend Vacation
RentPro!!! Thank you!
Cathy Estrada - Vacation River Rentals - New Braunfels, TX - VacationRiverRentals.com - 6/18/2015
- I just wanted to say how much we truly appreciate your
program and all it has to offer. We started using Vacation
RentPro in 2007 and we can’t imagine having to run our business
without it. We started managing 20 properties and now we work
with over 50+ properties (during the oil spill we worked with
over 150 properties). We looked at other systems too and they
just don't seem to make the process as user friendly as VRP
does. With me being the person who sets the system up and is
responsible for training our staff, I am more than satisfied
with VRP. You’re always willing to talk things through when we
come across a road block or if we need help understanding
something. Your system has allowed our company to grow (even
with our crazy pricing and booking rules), because of how VRP
handles the booking process and internet updates so easily. Our
clients know they can look online for the latest information and
that’s a big seller for us. We were the first to use VRP on
Grand Isle and now others have followed because of its
flexibility. With the use of VRP and its website creation/links
and Availability Online integration I can’t imagine working the
rental business without it! If I listed all the things we
utilize in this software it would be a long list! I’ve seen so
many features get added through the years and I’m always
checking the Updates page looking to see what else we can use to
make the process even better and our jobs easier!. Thanks again
for all the help!
Christie A. - CENTURY 21 Island Realty - Grand Isle, LA - www.c21gir.com - 2/19/2015
- We began our relationship with Vacation RentPro in 2008,
when we managed 2 vacation rentals. Seven years later, we are
now managing over 120 rentals in Gulf Shores & Orange Beach
Alabama. Guess which vacation rental software we still use?
Yup, we are still using Vacation RentPro. I have looked at other
software, only to find out that VRP does exactly what we need.
It is important to stay on top of the updates and utilize the
help menu, because the software is constantly being updated with
new features. I have gone from a small business (o.k. a
microscopic business) to a medium size vacation rental company,
and VRP continues to meet our needs. Specifically, we use
Availability Online (who is insanely affordable) as our online
booking engine and they are integrated with VRP. We also
use Vacation Rent Payment who is also integrated with VRP, and
offers a TRUE flat rate merchant fee. Simply put, the
booking comes in, and with a touch of a button all information
is entered into our software. Then, you can press a 2nd
button to process the guest payment. It is truly that
seamless! Also, VRP has similar integrations with VRBO &
HomeAway. VRP can do everything the "expensive guys" will
pitch to you in a pretty package and a high price. VRP is
a flat fee for purchasing the software, and a very reasonable
yearly fee for unlimited updates (which is priceless!). If
you are managing multiple properties, I would recommend
purchasing a few hours of remote training. It will still
be "thousands" less than you will pay for comparable software's
initial fee. Here's to another 7 years using VRP!
Tamala P. - Prickett Properties, LLC - PrickettProperties.com - Gulf Shores and Orange Beach, AL - 11/30/2014
- We give Vacation RentPro five Stars for satisfaction and
service. We are a new company that opened this year in St.
Augustine, Florida. We researched many companies and tested
several different software systems before choosing Vacation
RentPro. Being a new company, cost was a major issue starting
out. We have been very pleased with VRP and the software gives
us every option we need. We are extremely happy with our
decission and would highly recommend VRP to both small and large
companies. Thanks again for all the hard work and help you
John C. - Vacation Rentals Beach Properties, LLC - VacationRentalTime.com - St. Augustine, FL - 10/14/2014
- We installed Vacation RentPro in 2010 and have never looked back. As
many other comments posted here, we looked at a variety of
software options before going with VRP, and have been very
pleased with our choice. Economical, flexible and if you need
it, changeable through the personal relationship Mark creates
with his clients. We've nearly tripled in size since we first
installed VRP, growing to 80 properties now, with the software
as the cornerstone of our systems. We recently took the next
step and launched a new web site, with VRP as the core. Timing
was tight for us in the heart of our booking season, but Mark
worked with us...odd times and late nights to get it going. We
are very pleased with the result, and have really only begun to
build on the options that are available. We surely recommend
Vacation RentPro as a great management tool in the vacation
rental market. Thank you!
Jim - Gulfsands Rentals, LLC - Gulf-Sands.com - Gulf Shores, AL - 5/16/2014
- Our company has been using VRP for about 4 years and it has
helped our business immensely, and allowed us to double in size
partially due to increased efficiencies. We spent over 60
hours examining various solutions geared specifically toward the
short term vacation rental industry. We looked at HomeAway
owned programs (Escapia, V12), other solutions not owned by
HomeAway (instamanager, kigo), smaller players (barefoot,
Rentallect, RMS), and others. Programs that cost $1,000 a
MONTH. Many of these programs are shiny and pretty but
they lack many of the basic features that VRP provides.
For example Kigo is great with channel synchronization and
calendar maintenance, but basic reporting functionality is
missing (seeing a listing of all tentative bookings for example,
or seeing a listing of guests with payments due). After having
studied pretty much every other option, VRP is by far the best
for us. With a little bit of learning and a little bit of out of
the box thinking, we learned that VRP does everything we need it
to and more. The program is very powerful and it can be
intimidating to try and learn everything at once, however if you
take it one step at a time, you will be an expert in no time and
quickly see how much time it can save you. VRP does pretty much
everything on our dream list. We just had to take the time
to learn what it can do. With sincere appreciation for a great
Dan - www.TcVillas.com - Luxury Villa Rentals in Turks & Caicos - 4/29/2014
- Just thought I would drop a note to say thank you for such a
great program. It makes my life very easy. It is nice to have
a great program at such a reasonable price. You are always
available to answer questions quickly. Thanks again!
Carla Faulkner - David Plunkett Realty - www.CarlaFaulkner.com - Parker, AZ - 3/26/2014
- Vacation RentPro software is the hub of our business.
It is everything we need to book reservations, track our
cleaning schedules, keep a record of our renters, as well as
post our calendars to our website! The daily alert list is
GREAT!!! You get the idea… We just love it! Thank
you so much for such a great product!
Michael and Kelliann Mitchell - www.FamilySunVacation.com - St. Augustine, FL - 3/16/2014
- Using your software is like going from a tricycle to a
Ferrari! We have a number of unique properties and are extremely
grateful for your ability to put something so robust in a
package which we can easily UNDERSTAND and afford (unlike others
we looked at). You are truly gifted!
Marie Evans, Outdoor Resort Life - (website coming soon) - Bayview, TX - 11/15/2013
- Vacation Rent Pro is an easy, intuitive, and accessible way
to track more than just clients, bookings, and homes. The
custom reports you can create offer a dynamic like no other.
I was a SIEMENS programmer for over 4 years and know a good
program when I use one. The interface is practical, you
don't get lost under 'layers' like other software I have used.
I have trained 7 people on this amazing software and they all
adapted quickly to its innovative design. Customer service for
any questions is solved quickly, you are never left to guess
what could be an issue. Mark is a genius, he designed this
to work for you, not against you. No fillers, no gimmicks, just
a no nonsense format to help you get the job done right.
Trust me when I say this, this software will end up saving you
money and pay for itself in no time. I cannot imagine
doing business without it!
Jared Brentlinger - Travel By Design Rentals - TBDRental.net - Kauai, HI - 9/24/2013
- Mark at Vacation RentPro has been amazing to work with. We
purchased VRP software and initially went with a local provider
for our website. The VRP software was great, but our website
was not very interesting. We contacted Mark and worked
with him to set up a new website integrated with the software.
What a difference that made! The combination of Vacation
RentPro and the amazing integrated website has made our life so
much easier and bookings are pouring in. I cannot
recommend Vacation RentPro and their website service enough.
Feel free to contact me with questions.
Greg Hart - PMIC Folly's Best Rentals, Inc. - FollysBestRentals.com - Folly Beach, SC - 8/19/2013
- In my opinion, this is an excellent product whether you are
a vacation rental owner with a couple of properties or a
property management company handling a hundred properties.
Vacation RentPro will not only enable you to keep track of
reservations, advertising sources and run different reports, but
it also flawlessly integrates with many popular third party
tools and sites such as VRBO, Flipkey, Vacation Rent Payment,
Availability Online, etc. eliminating a lot of steps and saving
time. Being able to integrate your properties within your
own website in a user-friendly format makes it a truly
full-service property management software. Customer
service is fantastic as I have not had a question yet that I
have not received a prompt answer to. I have done my research
prior to purchasing VRP and I found other options that had some
or all the features but came with a high price tag. I
encourage anyone to do the same but I believe you will quickly
learn that VRP is the best software in the industry.
Florin Nemes - Branson Lakeside Condos - BransonLakesideCondo.com - Branson, MO - 6/12/2013
- Vacation RentPro has been beneficial to us in many ways.
First of all, it is a time saver because there is very little
typing required. Secondly, the program pays for itself in
no time by catching errors, and I no longer worry about
double-booking guests. I am impressed with the continuous
upgrades and new features. Kudos for your diligence.
Alan Beckham - Cullman, AL - 6/12/2013
- For several months I have been looking for reservation
software that would fit my growing vacation rental business.
I was delighted to find Vacation RentPro. It seems that
every day I am finding more and more features that simply amaze
me. I had two training sessions with Mark which took me to
another level within the software. I would highly
recommend the training. One of my favorite features is the
integration of information from the HomeAway inquiries to
Vacation RentPro. I honestly can't believe that there is
any other software that could match the quality and price.
Wil Lassel - CMS LLC Management - RentSofi.com - Miami Beach, FL - 5/20/2013
- We recently made the switch to Vacation RentPro after 8
years of using our own rental management system, and most
recently 1 year of using HomeAway's Reservation Manager. I was
looking for a more comprehensive software that could integrate
with our unique operating requirements. I happened to run into
another property manager who had been using VRP for years and
loved it. She highly recommended using it. My business
associate and I checked it out, liked what we saw and purchased
it. Of course, we had questions and found Mark to be
highly responsive and instructive. He takes the term "customer
service" to a higher level. The software provides a multitude
of options to choose from. With so many options, and
depending how many features you want to use, it can seem a
little intimidating at first. So I would highly recommend
purchasing the "Quick Set Up" training at the beginning. We are
excited about what VRP will do for us in streamlining our
Shelley Hesse - Shelley Hesse Properties - DestinWestVacation.com - Niceville, FL - 3/8/2013
- I very often forget to tell you how much we enjoy Vacation
RentPro and how it has greatly improved our lives as well as our
business. I cannot think of one aspect of our business that it
has not touched. It is hard to imagine how we managed and took
care of the day to day operations without it. While we love
every aspect of your program and what it does for us I would be
remiss if I did not tell you how much we appreciate your
tireless support and rapid responses to our questions and needs.
Wonderful attributes that are just not found in the software
industry today or anywhere else for that matter. Thanks for a
job very well done!!
Sandy Vaello - Backroads Reservations - BackRoadsTexas.net - Bandera, TX - 3/5/2013
- I LOVE YOUR SOFTWARE! I have been using Vacation
RentPro for a few months and you seem to have thought of
everything. In particular: Your Bookings form makes it easy to
keep track of various rentals at a glance. Your Work Flow
section allows me to send my rental agreement and form letters
with very little effort. And your Floating Calendar makes
sending proposals a breeze. I also like the fact that I can
keep track of all of my emails and documents in the document
folders for each renter. Record keeping, to do lists, document
flow and follow ups are now a pleasure. Thanks again.
Glenn Weinberg - Paradise Point Estates, LLC - Owings Mills, MD - ParadisePointEstates.com - 12/15/2012
- Vacation RentPro is simply the best villa management tool
available for an owner or agent. We have rented our own
villas for 30 years and, if we could code software, Vacation
RentPro would be exactly what we would create for ourselves.
Unlike other programs, Vacation RentPro is versatile and easily
customizable for our unique needs so we can keep doing business
the way we want. We don't have to change the process we
have honed over the years to fit an imperfect piece of software.
For us, Vacation RentPro alone replaces 4 other programs we have
been running for ten years….AND does it better! Now that
we have everything set up to do what we want, we are learning to
take advantage of Vacation RentPro's many other features, which
we didn't consider important, like the easy import, reply &
create bookings from VRBO & Flipkey inquiries. It's so
much faster! We liked Vacation RentPro so much and it's so
versatile, we ended our search for the perfect software to
manage our forty vehicle rental fleet and simply adapted
Vacation RentPro to fit our needs (StJohnJeeps.com).
If you think there is even a possibility it may work for you,
download the demo and you will almost certainly have found your
answer. Thanks again for a great program!
Eric - Artistic Villas By Deborah & Donald Schnell - ArtisticVillas.com - 11/28/2012
- Just a quick note of appreciation and to let you how your
software has allowed us to grow our business over the last 3
years. Each year we have increased our revenues over 51%. We now
have 40 properties with 40 different owners. Just my wife and I
manage the entire business excluding the cleaning company and
repair vendors. That's a true testament to the quality of your
software which we also attribute in most part, to our growth.
Every month it seems we find
something else in your program that makes our business even more
efficient! I can only imagine the ingenuity and man hours
you have put into this program. Keep up the good work!
Dick and Patty Arnold - St. Augustine Beach Vacation Rentals - Florida - MyStAugustineVacation.com - 11/9/2012
- I wanted you to know how happy I am with your Vacation RentPro software. I highly recommend it to others. It
saves me HOURS every day. I can now accomplish my work in ½ the
time. Using your program has been a big time saver and it
calculates the numbers correctly so there is almost zero chance
for errors. I also appreciate your great customer service. You
were always ready and available to help me when needed. I
appreciate the one on one coaching to get me started, and your
training fee was reasonable. You are a good teacher and were
patient with me.
Kathy McCartney - MauiVision Rentals - MauiVision.com - Maui, HI - 8/23/2012
- I wanted to thank you for delivering on all of your promises
with Vacation RentPro. I have found it easy to navigate,
extremely efficient and it has saved me hours of time! When I
was looking at software, I was a little skeptical about all that
VRP had to offer for such a fair price, but it has far exceeded
my expectations. You are a genius!!
Diane Moreno - Mackinaw Getaways - MackinawGetaways.com - Mackinaw City, MI - 8/1/2012
- I just wanted to take the time to thank you for your
excellent work on designing this software. Vacation
RentPro has revolutionized the way we do business here in the
office. After reading through the easy to use and very well
laid out help documentation, and learning just how much this
program can actually do, we were convinced. We have
finally become more one-click efficient and current with all
property info and client relations. I just wanted to
extend the pat on the back you deserve. Never have I had the
pleasure to work with a better program that dealt with this type
of industry. Thanks for always being there to answer a
question, even though the answer was usually right in front of
Adam Bass - Manieri Real Estate, LLC. - ManieriRealEstates.com - St. Louis, MS - 7/26/2012
- I never write these kind of things; however, I feel I
should. Your Vacation RentPro software has been extremely
useful in our Companies. We have a Vacation Rental Company
and a Long Term Rental Company. We have been using VRP for the
vacation rentals company for some years now and have recently
purchased an additional license to use for our long term rentals
company. Previously, we had been using another vendor's system
for the long term rentals, for which they charged considerably
more, with a set-up fee plus recurring fees of $80/month, and it
absolutely did less than what VRP provides. With the
continuous improvements you make, I am not sure why you do not
charge a monthly fee. It would be worth every penny of it.
Also, I would like to suggest, and I think a lot of your other
users may agree, that you offer a training class in Hawaii.
I am sure there would be enough users willing to pay for a week
long training class and a trip to Oahu so they can learn the
many useful features of VRP. Not to mention a business
trip write-off to Hawaii.
Karen Parrillo, Broker - LBVacations.com - Bullhead City, AZ - 6/1/2012
- We have grown our business from 2 vacation rentals to 37
rentals in just 4 years using Vacation RentPro. The
program has helped us to not have to hire additional employees
to handle the work because so much is automated. It is so
simple to teach everyone and so useful for communicating with
the guests, owners and cleaning staff. The reporting
functions provide lots of information to help us with management
and marketing decisions, and using the reports have added to our
bottom line. We had looked at other programs that cost 10X what
this cost because they were web based. We have not had any
issues at all because we can take our laptop and our business on
the road with us. We were curious how well it would work
for us as we grew, but we can now see that we are going all the
way and keeping the software. The support has been great
to work with too, and has given us help anytime we needed it.
We highly recommend VRP. Thanks for such a great product!
Sarah Mauzey - Luxury Vacation Rentals - BransonVacationRentals.com - Branson, MO - 5/11/2012
- I just wanted to let you know how much we love Vacation
RentPro. It is comprehensive enough to meet all of my
needs in my lodging business, but still user friendly that
even someone like me (computer challenged) can easily use
it. Although I probably haven't even taken advantage of
many of the features, the ones I particularly find useful are:
- The screen layout is efficient, logical and viewer friendly.
- Downloading to QuickBooks.
- The ability to sort and move columns.
- The ability to look up availability easily.
- The Processing Fee feature.
- The ability to easily see the full calendar for each property.
- The variety of reports.
- The ability to bulk email.
- Quick and efficient support (although rarely needed).
Tina Ryan - Natures Landing Condominiums - NaturesLandingCondos.com - Cedar Key, FL - 4/22/2012
I could not imagine running our rental business without Vacation
RentPro. We manage 50 properties in Panama City Beach and
surrounding areas, which requires a property management system
that keeps everything straight for us. We could not manage
that many properties without professional grade property
management software. We looked at several other remotely hosted
solutions, but eventually chose Vacation RentPro. VRP is a
very strong, well written program that can do just about
anything you can think of. I especially like the
automation built into performing daily tasks, and the
flexibility of customized outgoing documents. Creating
bookings with the click of a button, mailing of contracts and
arrival documents, responses to inquiries, you can customize
them all to run very simply. The customer support is
unparalleled in my opinion, and is quick to respond, even on
weekends. Kudos to a job well done! We will continue
to use VRP as long as we are in this business.
Jeff Phillips - Blue Sun Properties - BlueSunProperties.com - Panama City Beach, FL - 3/5/2012
After researching all of the software programs available we
decided on Vacation RentPro. We’ve been using it for over 2
years and it has exceeded our expectations. I am constantly
discovering ways in which it helps to streamline my paperwork
and make my life easier. Renting four condos takes time and
(more importantly) organization. I’m finally saving time and
also notice that my guests appreciate the extra detail and
consistency. I think this sets me apart from many other
Owners. Support is always quick to respond to emails and
answering questions. Recently I completed a 1 hour
tutorial where they gave me dozens of tips. I’m thrilled with
all of the new things that I have learned!
Erin Carey - Aloha Maui - AlohaMaui.com - Wailea, HI - 2/21/2012
Vacation RentPro has proven to be a good investment for our
company. The colorful interface makes it easy to view and
assess our properties and availability at a glance. And
the work-flow progression is nicely organized and simple to
navigate. The program also provides effective warnings to
prevent things like double-bookings, overdue payments, past due
cleanings, deposits not returned and many others. It has
an extensive Help file for those instances when you want
detailed, well-documented assistance. In addition, updates are
frequent and tech support is only an e-mail or call away with
almost immediate response!
Bill Holt - 20/20 Real Estate Services, Inc. - 2020pcb.com - Panama Beach City, FL - 2/20/2012
I have used Vacation RentPro for four years now and it has
utterly simplified my life! Prior to purchasing this software,
I used another product that was not as useful as VRP. We own
three rental properties and are now able to manage the
painstaking details with ease, freeing up my time for other
interests. My favorite part of the program is how it alerts me
each day as to what I need to tend to. Sending emails to
guests, notices to housekeeping, thank you emails to tenants,
etc., are a snap! When I purchased additional rental
properties, it was easy to incorporate them without any
interruption. The software’s color coded system is great and
makes it easy to distinguish among the different properties when
handling administrative tasks. Plus, any time I have had a
technical question, the support has been lightning fast
responsive! I have been so impressed with their attention to
every detail. Thanks for helping to simplify my life!
Cynthia - Mountain Lodge Condos - MountainLodge316.com - Snowshoe, WV - 1/7/2012
We've been using VRP for 3 years now, and can't imagine a more
comprehensive application for managing our rental company.
The booking grid screen alone, with it's integration of all the
pertinent data and extensive options and functions, is an
invaluable tool for moment-by-moment command of our entire
operations. We do about 350 weekly bookings a year, and
appreciate that VRP streamlines all the paperwork and followup.
We also use HomeAway, and probably wouldn't if we had to do
manual updates to that platform for our 85+ properties. In
addition, we recently built a new website, and VRP's options for
XML export have made our website maintenance 100% easier--no
more manual updates of rates and availability. And despite
the extensive VRP functionality we currently use, (and learn
more about every week), we know there are many more features
available when we're ready. If there is a flaw in VRP,
it's that it's got more features than we can take advantage of!
Finally, we've been completely satisfied with the support that
we've received. They have responded immediately every time
we've had questions and we've never had a single down hour.
Tom Simons, Acadia Cottage Rentals - AcadiaRental.com - Bar Harbor, Maine - 12/2/2011
Vacation RentPro is like our "Facebook" for our business!
We couldn't do without it. It helps us keep up with our
properties and guests effortlessly. For years we had
looked all over for a program that could meet our current needs
and grow with our business. Since we began using VRP 4
years ago, we have
greatly increased our number of bookings while at the same time,
eliminated all the stress. I love using the templates for quick
and complete responses to guests. And I enjoy checking on our
reservations and guests everyday. Thank you!
Sheree Matheson - SunshinePointe.com - Boulder, CO & Kona, HI - 11/21/2011
We have been using Vacation RentPro for 3 years now to manage
over 150 luxury homes and properties. We advertise on both our
site and other portals, so we receive a lot of inquiries every
day. With VRP we can answer them in a very timely and
professional manner and keep track of the progress with alerts,
reminders, etc. All with just 1 person. It is Brilliant. And
we've never had a double booking! I am a bit of a nerd when it
comes to automating and standardizing things, so there were many
things I was looking for in a product. VRP has it all, and
more. Not only the program itself, but the service is great
too. Just the other day I had a question, I got on Skype, they
answered immediately and solved it. That is what I call
service! I think I use the software pretty extensively, and
still only use 75% of its full potential. And it keeps getting
better. For example, the ability to schedule and manage
additional "interim" cleanings for a single booking. This is
something we use now with many of our luxury homes. To call VRP a
good value for the money would be the Understatement of the
Reinier Nagelsmit - VillaVida Holiday Rentals - Proluna.com - Algarve Coast, Portugal - 10/3/2011
I can honestly say that if it wasn’t for Vacation RentPro we
would probably have given up on the rental management business
All my experiences with this software have been positive! We've
been using VRP since 2008. Before then we were using another system of Word documents and other software to support our small
but growing vacation rental management company at the time. A
short trial run with VRP was all we needed to see that the program could
save us considerable time and enable us to expand our business.
The way that VRP is structured, one can be up and running, and
sending out inquiries and rental agreements in a very short
time. Yet the complexity of the program allows for so much more
versatility as one becomes familiar with the various functions
it offers, such as setting up web pages, updating calendars
automatically on the sites you advertise on, posting all your
transactions to QuickBooks, keeping track of your sales and
lodging taxes, and keeping your housekeeping staff updated on
new reservations. No matter how good a software program is,
you are going to need help from time to time to understand and
troubleshoot your particular situations. This is where VRP
is way ahead of the game. You get a real person who answers the
phone and can knowledgably walk you through any solutions you
may need. He speaks clear, plain English and not techno-speak
with a heavy accent like some others. Unequivocally, I can recommend VRP
to anyone in the vacation rental business, or anyone thinking about entering into
Jim and Juliana - Ala Muku Vacation Rentals - AlaMuku.com - Kauai, HI - 9/17/2011
We wanted to thank you for the great software, and especially the
recent ability to
view bookings and availability from our smart phones. We use
this feature along with DropBox rather than using the web upload
option, and it works extremely well. Being able to view our bookings and available dates
on our iPhones while away
from the office is really helpful. And we like the ability to quickly
jump to specific properties, and "Tap" on phone numbers or email
instantly contact our tenants if we need to. Thank you again!
Larry Oldfield, Principal Broker - OlaProperties.com - Kapolei, HI - 8/11/2011
The Vacation RentPro software has made handling our reservations
so much more efficient and faster. We can import renter
information directly from inquiries without retyping anything, and we
can quickly respond with full quotes and other information. That alone
makes your software stand heads above the others. Then add
to that the linkage to a payment processing system, a good
overview of room availability, reminders, etc. etc... It's a
great package, and it's obvious you’ve put a lot of time into
thinking through the small details to make this a really usable
Kabir Jaffe - Villa Esencia - EsenciaVillas.com - Turks and Caicos Islands - 8/2/2011
We were looking for a way to expand our property management
business in order to focus on Vacation Rentals. We had a
limited budget and did a lot of research trying to find
the best solution for a day-to-day property management system
with the ability to integrate property pages and calendars with
our website. VRP was the only software that we felt covered all
the bases and gave us the ability to scale up with future
growth. I was impressed with its functionality as well as the
customer support (which was essential). With each day, I
continue to discover new components of the software and it
continues to impress me. I look forward to our continued
success with VRP.
Kellie Peotter, Property Manager - BlackHillsGetaways.com - Spearfish, SD - 7/7/2011
Two Years ago we started looking for booking software for our
vacation rental business, and decided on Vacation RentPro.
At that time we had 20+ properties. We now have 289
properties that we manage, and we're still growing.
The Vacation RentPro software has grown right along with us
without any problems, and has become the core of our business.
We are using more and more of VRP's features, and soon we'll
the XML export feed into our new website (curacaoislandrentals.com). This will
be an awesome benefit for us. Bookings and requests will
come to us in a format which we can easily import into the
software using VRP's Floating Calendar feature. We really save a lot of manpower by
using Vacation RentPro with all of its capabilities, and for an extremely
competitive cost! The features of this software FAR
outweigh the price. The database is shared on
our server, and simultaneously updated by the entire office,
currently 6 people. We use VRP for student houses,
vacation rentals, monthly rentals, etc. We are soon launching two smartphone and
tablet applications (caribbeantravelapps.com),
and we'll be expanding our use of VRP to track advertisement
spaces in these applications also. It has everything we
need in order to track availability, financials, events,
reminders, and the ability to generate and send custom quotes,
agreements, etc! Thanks for a great product and the great
Robbert van Steenwijk - International Accommodations N.V. - Curacao-Villas.com - 6/7/2011
We have been using Vacation
RentPro for a number of years. We started out with 6
properties and have grown to over 30 in the Panama City Beach,
FL area. This software is easy to use
and has allowed us to grow with ease without having to change
systems. You cannot beat the cost and value of this software.
It provides so many features that others charge hundreds
more for. I particularly like the new updates that continue to
be added. It is improving all the time - just like our
John F. - PanamaCityFLResorts.com - 5/16/2011
Vacation RentPro has made our
life a lot easier. The software is well written and every
possible component you would want is available. There are
many things that make VRP the best solution for our needs.
One, is the live technical support. The support team is
easy to work with and extremely helpful. The integration to
Outlook allows our team to easily and seamlessly
communicate with our clients and owners. The web page
integration allows our staff to update pictures, rates,
calendars and other information by pressing just one button. We
have yet to find a need this software does not address. If you
are in the market for vacation property management software, I
highly recommend Vacation RentPro!
Greg S. Hart, President, P.M.I.C. - FollysBestRentals.com - 5/10/2011
I have to say, that without Vacation RentPro we would not
be where we are today. We started off with 18 homes and have
grown to 50 over the last two years. We spent 6 months
researching all the booking systems available (for which one of
them quoted us $15,000!). Vacation RentPro has everything we
ever wanted and it not only keeps us totally organized, it also
allows us more "Home" time. And in this business we all need
that balance. It's not just us, our owners love it too. Each
month they cannot wait to get their monthly reports. Once
again, thank you so much for a
FANTASTIC system. It is BRILLIANT!
Rob - RMG Orlando Villas - RMGVacationHomes.com - 3/8/2011
We just wanted to thank you again for your rental software. We
started our vacation rental business just two years ago with 3
properties. We now have 37 properties and are growing every day.
Our success is in large part, due to your software. Every
week we discover more features in the software that enhance our
service to our customers. We initially did not use the floating
calendar. Now we do not know how we did without it.
That feature is really a stroke of genius. It saves so much
time when responding to our ever increasing customer requests
for rates and availability. We are forever discovering new
features that seem specifically designed for our vacation rental
management business. We truly want to thank you for
understanding and streamlining the entire process so
Dick and Patty Arnold - St. Augustine Beach Vacation Rentals - Florida - MyStAugustineVacation.com - 3/6/2011
We started renting our condos seven years ago. Since then, we
have expanded our vacation rental business to managing 21 Destin
FL condos plus 6 cabins in Gatlinburg TN. We could not have
expanded to this point without your excellent VRP software. It
has allowed us to be much more efficient by providing a way to
keep calendar changes updated as properties are rented, with no
effort at all. Our rentals are quickly processed, and the
integration with Webervations has truly transformed the way we
do business. There are no double bookings (a rental manager’s
nightmare) and at the click of a mouse, we can see our openings
and send accurate quotes with very little effort to the many
inquiries we receive from our advertising. We have come a long
way by using this software! The package is very affordable and
the support is outstanding. We are very pleased!
Jeanne Anthony, Manager - Coastline Condos and Misty Mountain Cabins - Chattanooga, TN - 2/26/2011
We absolutely love Vacation RentPro and wanted to share our
comments with others. We started as a small nightly cabin rental
business in West Yellowstone, MT using spreadsheets,
Outlook calendar, and QuickBooks. We got tired of
all the re-entries into each program and thought there must be
an easier way. We quickly realized we were too small to be
able to afford the “big expensive” server types. By luck
we found Vacation RentPro. Figured it wasn’t that
expensive and we could “try” it! Well, it has been a year
now and we love it! We have now added full property management services
to our business and the system keeps living up
to our expectations! The support is VERY responsive and
helpful. It is nice to have someone who understands the
business and keeps innovating the program to make it work
even better. Some other companies have tried to get us to
switch to theirs with all kinds of incentives – but we tell them
“No thanks!” All of the features in this system are
wonderful and efficient! It allows us to spend more time on our
business. Plus, the accuracy of the system allows us to be
much more professional and not embarrassed like when we
discovered a double booking in our old system. The
software is designed so that it can adapt to most businesses – no matter what size,
fees or options. We offer snowmobile and snow-coach
packages plus many other things – and the system is able to
handle it all. Bottom line – they could charge much more
for this system and all the features and updates – but they don't
(which we are glad!) – because they understand the small guys
need them! We highly recommend Vacation RentPro!
Cynthia Knapp, Manager - YellowstoneWildlifeCabins.com - West Yellowstone, Montana - 2/23/2011
We have been using Vacation RentPro here in our office for
several years now and have been very happy with it. We manage
over 60 rentals in Morro Bay, and would not be able to keep
track of all the reservations without the help of this
software. It is very easy to create bookings, especially with
the help of the "Floating Calendar" which gives a great visual
of our availability. Also, the Billing tab is a great tool for
creating and managing payment schedules for long term
reservations. Sometimes we have tenants stay for three to six
months and it would be challenging to remember to collect their
rent on the correct day without this software. We are gearing up
for a busy summer and are predicting, with the help of Vacation
RentPro, it will be another most successful year ever! Thank
Michael - Bayshore Rentals - Morro Bay, CA - BayShoreRealty.net - 1/24/2011
I just wanted to let you know how satisfied we are with Vacation
RentPro! THRILLED, to say the least! I was introduced to the
program by another property manager and owner who used this
program. She raved about it and claimed it was a great time
saver and helped her to stay organized and stay in touch with
her guests and follow up with them. Well, needless to say, I
loved the program when I saw it and purchased it shortly after.
I manage 17 vacation properties in Texas and New Mexico and just
can't state it enough - how much I really love this program!
not to mention how much time it has saved me already. I am
looking forward to our busy season
just to use this system and stay organized and have everything
run so much smoother than last year (without VRP). Aside from
keeping us organized it is so functional and easy to use. Not
difficult at all, like some other programs out there.
Functional because it works with HomeAway calendars and
Webervations and you can also use it with QuickBooks which keeps
me from doing double data entry. I LOVE this program! I will
definitely recommend it to anyone I know and have been raving
about it to other property owners and property managers. GREAT
PRODUCT AND WELL WORTH THE INVESTMENT!
Cathy Estrada - New Braunfels, TX - VacationRiverRentals.com - 1/18/2011
Vacation RentPro has been an excellent tool to help organize our
vacation rental business located in Brazil. The program is able
to handle complex bookings with renters paying in US currency
and then later handling the contract in Brazilian currency. It
is very flexible and we’ve been able to customize it to work
perfectly with our website and booking forms. I highly
recommend Vacation RentPro!
Todd Smitala, Paradise Properties Bahia Real Estate - Salvador, Brazil - PP-Bahia.com - 12/22/2010
I recently started
a vacation property management company and evaluated a number of
software programs. I am not very technically inclined and
was overwhelmed until I found Vacation RentPro. Truer words
were never spoken than, "If I can use it successfully, anyone can!"
It is so user-friendly, logical, and just plain makes sense.
It was clearly designed by someone who understands the business
and all of the features needed. I have probably just scraped
the surface on its capabilities but already it has been the best,
and most cost-efficient investment for my company. The support
I have received has been responsive and professional.
Best of all, it helps you grow and grows with you!
Donna Breedlove - Galveston, TX - BeachBallsAndBuckets.com - 10/18/2010
We have to commend
you and your company on the Vacation RentPro software. We
had been using another system for roughly 20 years and during this
time we had to pay for monthly support, send staff to the orientation
in Colorado, and purchase a dedicated server. Their new version
was going to cost us nearly $30,000 with a new support package at
$600.00 per month. We then discovered your product,
reviewed it, and found that it offered even more than we needed
at a very affordable price. I have to say that the results
after our first year of using Vacation RentPro have been outstanding!
Our staff could operate the software with very minimal training
and this is due to all of the help features and reminders built
into the system. It integrated with our website and we were
able to use a pier to pier versus a dedicated server. We have
accumulated more customer data than ever and ran the entire season
without a minute of down time. Your support on the one time
we needed it was fantastic and effective. We would recommend
your product to everyone in the vacation rental business.
We now use Vacation RentPro to manage 140 vacation properties rented
on a weekly or weekend basis. The software has performed better
than expected and we look forward to many years of continued use.
Brian Ages - Tybee Island Rentals, Tybee Island, GA - TybeeIslandRentals.com - 9/23/2010
is a lifesaver and a very valuable tool! We have been using
the software since the beginning of this year. Each and every
day that we click to open the program we are able to conduct our
business more professionally, more accurately and most important…
more efficiently. This program is feature rich yet simple
to use and quite easy to get started. Once you commit to using
it you will be amazed at what it is capable of doing for you.
Our rental business was at the point where our paper methods were
strewn everywhere and we were starting to “loose it”. We have
been saved. Soon we are having this program update pages to
our own website. We are excited to use it even more deeply.
The support we get is personalized and the response time is better
than that of much larger companies. The updates keep coming
and we actually look forward to them as we find and feel that someone
is “on our side” thinking of new ways to help and improve our business.
Trisha and Ed - Rio Grande Vacation Rentals - Creede, Colorado - RioGrandeVacationRentals.com - 9/12/2010
has already paid for itself many times over. Prior to Vacation
RentPro we used 3 reservation binders filled with grids. Throughout
each booking cycle we would end up typing the same information multiple
times into the computer on various correspondence using over 150
different documents. We additionally had a series of spreadsheets
we maintained. Now, using the software's "Document Templates"
feature, we only maintain one or two versions of each document.
Generating emails and documents is now done by just clicking a button
– super easy! We even set it up so that the software additionally
attaches a travel insurance PDF file to the message. Prior
to your software, it was a time consuming process to manage payments
due and sending reminders. We now click “sort by status” and
all the “red” (late) guests are immediately displayed. We
can click a button next to each one to generate a completely personalized
email, politely reminding the customer that payment is now due.
Time savings is probably 90%. Management reports, cleaning
reports.... No need for spreadsheets, we just click a button!
The report is emailed automatically - Owner reports, etc. – awesome!
We can also create a variety of reports showing how each villa is
performing compared to last year and the year before that.
How many villas do we have open for a certain week? Just press
a button! Has Mr. Smith ever rented from us before and if
so when, what villa, etc? Press a button! I know we
are not even using the software to its full potential, we are taking
baby steps. We plan to start integrating the software with
online calendars, QuickBooks, and I’m sure other great things I
don’t even know about.... I am also thrilled with the level
of support. Many thanks for all!
Dan Kasal - TC Villas - Turks & Caicos - TCVillas.com - 9/1/2010
has truly made my life more organized and easier, and also made
it possible for our business to grow. Thank you, thank you!
The support I’ve received has been phenomenal. The transition
from paper to a working vacation rental system has it’s challenges,
yet VRP has made it as easy as possible. I would highly recommend
this program to anyone in the vacation rental business. It’s
as though VRP got in my mind and thought of everything I needed.
There are many opportunities to personalize the system. Plus,
they are always working on updates and making the program even better.
Bottom line — Love it!
Cara Middleton - U.P. Michigan Rentals, LLC - UPMichiganRentals.com - 8/21/2010
We’ve been using
your software for about 18 months now. I can’t believe the
difference Vacation RentPro has made for us. Not only has
it saved huge amounts of time, it has enabled us to systemize the
whole process and feel confident that everything looks professional
and is under control. For example, it used to take us nearly
an hour to construct a rental agreement, update spreadsheets, inform
the cleaner, set up reminders for payments, update the diary, etc
etc. Now the process takes just a couple of minutes.
Initially I felt a little overwhelmed with all the system could
do, but the help screens are very good. And on the rare occasion
when I’ve had a problem I couldn’t solve alone the support has been
amazing. Immediate response (from a patient and friendly real
human being!) and if there is scope to improve the software an update
appears almost the next day. The portability of the
system is very important to us – we run the rental business from
the UK with an office in New Smyrna Beach, Florida to look after
our renters. We treat our home system as the ‘master’ and
use the FTP backup feature daily for our office staff to download
the next morning, so they always have up to date data. (Our
internet connection is not fast enough to run it as a remote network).
When we travel we can take it with us on either the laptop or a
memory stick. Overall, this is a piece of software I wouldn’t
want to be without! Thank you!
Liz Densley - Silver Dolphin Properties LLC - Smyrna Beach, FL - SilverDolphinProperties.com - 8/16/2010
We wanted to tell
you how pleased we are with the Vacation RentPro software.
To say it has made our lives easier is an understatement.
We manage 40+ condos on the Florida panhandle, better known as the
Emerald Coast. As a young company starting out with a few
properties, we used Word documents, Excel spreadsheets, etc., which
became very labor intensive and time consuming. We saw the
need for a solution and sought out rental software. After
looking at many different rental software companies, we found Vacation
RentPro. It seemed more than capable to handle our needs,
and the price was very attractive. We have been using the
multi-user version of the software for a couple of years now and
are very pleased with its ease of use and the support we get if
we have questions. This product has surpassed our expectations
and made us a much more efficient, effective, and professional company.
Thank you for your product!
Rich Hayes - WindFall Property Management - Emerald Coast, FL - WindFallProperty.com - 08/12/10
We started our Vacation
Rental Business in April 2009 with only 2 properties and now
have 25 properties. A lot of our success can be attributed
to the Vacation RentPro software. Our booking process flows smoothly.
Reports for owner payments, commissions and sales tax are extremely
helpful. We are continually amazed by the creativity of each
new update. Just when we think there is no other way to improve
the software, a new update proves us wrong. We have worked
with other vacation rental software systems in the past, and we
can assure you Vacation RentPro is head and shoulders above the
Dick & Patty - St. Augustine Beach Vacation Rentals - St. Augustine Beach, FL - MyStAugustineVacation.com - 6/14/2010
"We've been using
Vacation RentPro for 2 years. We manage weekly rentals
for about 60 properties in the “Lakes Region of central Vermont”.
Prior to using Vacation RentPro, we had spreadsheets, wall calendars
and files with reams of paperwork overflowing! Vacation
RentPro has increased our bottom line by allowing us to respond
instantly to potential customers and operate efficiently.
Our season is short, so we need to take advantage of every rental
opportunity. Tasks like preparing owner contracts and tenant contracts
that required hours, are now accomplished in seconds with Vacation
RentPro. Vacation RentPro’s reporting features give us all the information
we need to manage the business as well as providing professional
looking and accurate reports to the owners we represent. We
investigated other software packages prior to purchasing Vacation
RentPro, and found them either too limited in features or too complicated.
Vacation RentPro is rich in features yet easy to set up and very
user friendly. When on occasion I asked for support, I was
amazed at the speed of response. At one point I asked the
folks at Vacation RentPro about a particular function we needed,
a few weeks later, the feature was added to the software.
There have been many updates since we first purchased the software.
It shows Vacation RentPro listens to its users and provides additional
features that make a great product even better. We give this
software a “Two Thumbs Up”.
Jim Losneck - Lakes Region Vacation Rentals, Inc. VermontLakeRentals.com - 4/8/2010
We spent a good
deal of time searching for software that would cover all the various
aspects of our property management and vacation rental business.
Discovering Vacation RentPro was surprising; it sounded too good
to be true. Working with VRP quickly allayed my doubts. My staff
and I are delighted with its comprehensive structure and ease of
use. The price too is astonishing in a marketplace where thousands,
even tens of thousands of dollars are charged for programs which
are incomplete and far from satisfactory.
Bernard Byrne, President - Central Florida Rentals & Management Inc - CFRMVillas.com - 3/29/2010
We manage 50 vacation rental properties
along the Panhandle of Florida and the Gulf Coast. We researched
about 20 online and offline vacation rental software packages before
we selected Vacation RentPro. Although all packages had their plus
features, VRP filled our main criteria. We were looking for a software
package to integrate with PayPal, a quote system to respond to VRBO
email inquires, responsive tech support and an offline accounting
system that would run on our server and post updates to our website
server. Of the ones we reviewed, Vacation RentPro matched the best.
The bonus features that VRP offered was integration with Webervations
for an online booking engine that is simple to setup and customize
in order to match the look and feel of our site. Our rental agents
say that VRP's auto reminder of payments due, daily check-ins and
check-outs and other reminders that appear in the alerts has made
their job so much easier. VRP has provided the ability for
us to take our business to the next level and acquire more properties
without hiring additional staff. And as we all know efficient
software is much less costly than adding additional staff.
Robert Simmons - VrClubOnline.com - Gulf coast, AL - 3/4/2010
Prior to starting
our company we managed a couple of our own properties using spreadsheets,
hand written calendars and simple word processing documents.
We knew that when we started managing vacation rentals for other
people, that system would not work for us. We started our
company almost two years ago and have been using Vacation RentPro
from the beginning. Our company has grown and we now
manage over 50 vacation rentals and have two assistants working
for us. I have looked at and “trialed” many other products
thinking we needed an online system, allowing our assistants more
access to our information. Every product I looked at, regardless
of the price, seemed it did not do all the things I need, or it
did not do them nearly as well as Vacation RentPro. The product
works great and has so many features that I'm still finding new
things it can do to simplify our process. It seems there is
never a week that goes by when I don’t check the Updates Web Page
to see what new things are out there to make my life easier.
I am really sold on this program!
Larry O. – OlaProperties.com – Ko'Olina, HI - 02/24/2010
We have been using Vacation RentPro
for more than 2 years now. Previously we paid over $12,000
for other software was supposed to be a top brand rental management
system. We found that system to be non-user friendly, to
say the least. I wish we had known about Vacation RentPro
years ago! We manage over 100 properties efficiently and effectively
now using Vacation RentPro. Thank you for a product that has
allowed our business to grow and is easy to use!
Anne G. - PerfectLanding.biz - Lake Huron, Tawas City, MI - 2/9/2010
In our first month
of using Vacation RentPro we can already see a dramatic difference
in the way we do business. The software has helped us streamline
our process freeing up valuable time and energy. Even though
we are still just learning everything that the software has to offer,
I can tell you WE LOVE IT. I especially love the ability to
create templates to automatically generate our Rental Agreements
and email directly to the customer, as well as generating cleaning
schedules for our staff. This software was a steal for the
price we paid versus the value it brings.
Laura Clayton and Renee Clayton - Beach Condos In Destin - Destin, FL - 1/15/2010
I would like to
express my total satisfaction with Vacation RentPro. It has saved
us untold time and aggravation, and made managing our vacation rental
a breeze. Thank you for an excellent product!
Mike Ferguson - 2SummerPlace.com - Johnson City, Tennessee - 12/7/2009
VRP is a lifesaver!
We are a growing property management company in Port Aransas, Texas
with 40 plus properties, and VRP grows with us.. We have tried
many other software packages in the past. The VRP developers
have created everything we could have ever asked for. The
flexibility and ease of use and input screens are wonderful.
All our information is easily incorporated. And the forms
can be customized to our own needs. This software has made
my job much easier, but more importantly, more accurate for reporting
and owner payouts. Thank you!
Melissa and Julian Sergeant - Beachcomber Vacation Rentals - Port Aransas, Texas - 11/25/2009
We made the decision
in August 2009 to purchase VRP and it is the perfect product to
build the foundation and growth of our vacation rental business.
It is so flexible and easy to use. Since that time I have
contacted Support at least four times with questions. Each
time they have responded in less than an hour, have always taken
the time to help solve an issue quickly, and each interaction has
made me glad I made this choice. They certainly get the award for
the best, most friendly and prompt tech support!
Suzanne Simmons - Playa las Tortugas - Nayarit, MX - 10/30/2009
Software has completely revolutionized our property management business.
This software does everything - manages and synchs the internal
reservation calendar with 3rd party calendars (such as Homeaway
and Webervations), organizes your daily work flow, sends out follow
up reminders to customers, organizes and automates all your document
communication with renters and owners, provides customer relationship
management, manages your website content from one central repository,
schedules cleanings with your cleaning staff, and much, much, more.
After a 20 year career in the software industry, I can safely say
that I've not seen a software package that addresses a niche industry
with such deftness, comprehensiveness, and ease of use as VRP!
Will Kaufman, Grand Escapes, LLC - LakeGranby.com - Grand Lake, CO - 9/29/2009
I had been searching
for property management software for months. I evaluated over
10 different applications. The majority of them had a number
of features I was looking for but they were lacking something.
I could not find anything that helps VR owners respond to inquiries
in the most efficient manner and also manage the properties using
one application. I gave up and decided to hire a software
firm to write our own software. While doing competitive analysis,
I came across Vacation RentPro. The software had 90% of the
capabilities I was looking for and the price was 80% cheaper than
the competition. I decided to give it a try and put our software
development project on hold. Within a few hours of using the
software I sent an email to our software development firm to say
that I have found what I was looking for. This software is
AMAZING. The designers have put in so much thought into this,
it is incredible. Vacation RentPro allows you to respond to
inquiries, create bookings, send out email communications and contracts,
notify housekeeping crews, keep track of all interactions with customers,
track payments, generate owner statements, post data to QuickBooks,
generate mailing lists, generate websites, post cleaning calendars,
create custom queries, download online bookings, upload rates, etc.
etc…. However, I was still looking for that additional 10%
capability I needed. I had decided to compromise and live
with 90%. I decided to call Support and ask a few questions
about the software and if there was a way to achieve my requirements?
To my surprise, two days later there was an update posted on the
website which added all of the features I was looking for and more!
I could not believe my eyes. Now I can truly say... this software
helps us manage "ALL" aspects of our rental property management.
If you are looking for a complete Vacation Rental Management software
package, this is the answer. Take some time to set it up properly
and once it is done, it will make doing business so much easier.
I now have time to devote to marketing and promotion, which was
earlier consumed by back office work. My ROI is sky rocketing
already. Thank you Vacation RentPro!
Nirav D., VacationRentalSouthPadre - Plano, TX - 9/22/2009
Back in 2006 I
started a vacation rental management company with two homes.
By 2008, I had 11 homes and the complexity of performing quotes
and owner payouts was overwhelming. My "online" rental management
software solution had gone down twice in a week span and left me
totally unable to access any data. I knew I had to find a
better solution. After researching for almost two months and
testing various solutions, I came across Vacation RentPro.
I downloaded it and to my surprise it was very feature rich and
appeared it would do everything I needed to do. I called and
spoke with Mark and he confirmed the software would meet my needs
so I purchased it. As I went to install Vacation RentPro,
I was initially somewhat overwhelmed by all that it could do, and
believe it or not, I waited to complete my transition to the new
system for over 6 months. That was my mistake because as soon
as the transition was completed, it was like night to day.
I can proudly say I use 80% of the capability of the program to
it's fullest. Being in the Information Technology field, I
am extremely impressed with the updates that are put out to enhance
the program. Being an IT Security Officer, I am especially
thankful on the effort to meet PCI Compliance. Feel free to contact
me through my website, I'll be glad to show you what I do with Vacation
RentPro. Highly Recommended!
Gary A. Gray, MSR Select Vacation Rentals - Rent with Confidence - Miramar, Florida - 8/31/2009
We started our
property management company in March of 2009 and immediately figured
out we needed a software solution to track the complexities of the
business. After searching and demoing many packages we found
Vacaion RentPro. We are amazed at how nearly every business
situation/problem we encounter is addressed in the software.
We sit around talking about what we’d like to do with the business
and then say, let’s see if VacationRentPro does that and in every
case the answer is; “yes it does”. The software is extremely
easy to use and if we get stuck we just email support and someone
gets back to us immediately. I know we’ve only tapped about
25% of the software's capabilities, but I’m convinced there is no
better product on the market for the money. Highly Recommended!
Bruce Zentner, Poipu Vacation Properties - Kauai, Hawaii - 7/16/2009
We have been using
Vacation RentPro for only about three months now. We had considered
using some web based systems or even building our own. We
are so happy we decided on Vacation RentPro! We are a small
and growing company with new properties coming on all the time.
It would have been very easy to get swamped. The VRP developers
have thought of everything. The document and email handling
features are a real time saver. The system is very intuitive.
The accounting features made the decision to start using VRP easy.
Awesome product, keep up the great work!
David Rogerson - IonianDreams.com - Greek Holiday Villas - 7/1/2009
Hello, I have
to send this letter to express how pleased I am with your software.
I spent weeks looking for a program that did not have a monthly
fee, allowed me to post my rental property calendars, set up schedules
for my cleaners and integrate with my accounting software.
Your program did all I wanted and more. I love the ability
to respond to HomeAway emails for price quotes with just a few clicks
of the mouse. The ease of the report generator makes it very
easy to customize my reports. The reservation and billing
process is extremely user friendly and detailed. The floating calendar
makes things much easier. There are too many things about
this program that far exceeds any of the other programs I evaluated.
Thank you so much for making a program that vacation rental owners
can use with ease!
Dr. Geoffrey Lord - DGRentalManagement.com - New York, NY - 6/23/2009
I want to compliment
you on your Vacation RentPro software. We started out at 20-30
vacation rentals and now have over 60. We are able to rent
the units, contact the property owners, the tenants and housekeepers,
and keep the calendars updated all at once. It's such
an easy program to work with, and we are so much more efficient
now.. and... we don't have to deal with as much paperwork as we
did before. I have also checked other programs and this one
is very affordable with all the features we needed, so I would highly
recommend it to anyone who has a rental company. Thank you very
Janne' J. - Bayshore Rentals - Morro Bay, CA - 6/16/2009
I just wanted
to drop a line and say how happy we have been with your software.
As a new company, we wanted to implement an in-house software program
to handle our bookings and accounting along with ease of remote
access. Thus far, Vacation RentPro has proven to function well above
our expectations. We have increased our number of properties five-fold
in the past 3 months and Vacation RentPro’s unlimited properties
license has more than paid for itself thus far. We inquired into
other companies but found server integration and user friendliness
faulty. Not to mention additional charges for any updating,
tech support and/or monthly charges if it were a hosting company.
I will admit, my favorite function is the Floating Calendar.
It saves me so much time I cannot express how invaluable it is.
Thank you Vacation RentPro!
Carrie DeLauder, Affiliate of Vacation Home Manager LLC - VacationHomeMgr.com - Panama City Beach, FL - 5/19/2009
Thank you for
removing so much of the burden of being an owner of vacation rental
properties! We have owned several rental properties in the
Destin, Florida Area for over ten years. Until recently we
have been with rental management companies and used our own websites
to increase rentals through them. Circumstances forced us
to begin renting several of our units ourselves. The burden
of keeping up with everything was overwhelming. I began with
notes on paper calendars, then Excel spreadsheets. I was introduced
to Vacation RentPro and now use Vacation RentPro exclusively.
This software makes answering emails and providing quotes extremely
easy. And it manages the scheduling of activities required
throughout the entire rental process. Whenever I had difficulties,
support was just a phone call away to help resolve our problem.
I have never experienced this level of service from any other software
provider. I highly recommend Vacation RentPro for anyone renting
Don Bennett, Destin FL - www.DestinFlCondo.com - 4/13/2009
I am absolutely
amazed by your dedication! All of the updates you continue
to work on and add to your software is appreciated so very much!
You and your company make it possible for someone like me to have
a business such as I do and make it run smoothly and allow it to
grow. It is just so refreshing to know of you and your company’s
standards. Not too many businesses out there take that extra time
with a customer. You take that time graciously. Thank you!
Rachel S., Panama City Beach, FL - BlueSkyDays.biz - 3/7/2009
We started using
Vacation RentPro just over a year ago. We switched to this fantastic
software tool and were amazed at how much it helps. To name
just a few: Simple reporting to run your business and provide
clients with the information they need to understand occupancy,
revenue and pay their taxes. No double bookings. Accounting
export directly to Quickbooks (this has saved us days and days of
manual entry time). Now that we have more than 20 properties
I cannot see an effective way to run our business without this software.
Also, the support is second to none. There is always someone on
the telephone to discuss problems or ways to improve the use of
the software. They are always helpful and honest. Well done to the
team and a sincere THANK YOU!
Gary Luck, MBA, MSC - PoshPadz.com - 2/26/2009
Thanks for providing
a great product! We have found your software very easy to
use as our business has grown. We are very pleased with the
many features of the program and the continuous updates.
Karen Fuller - Summit County Mountain Retreats - SCMountainRetreats.com - 2/9/2009
We have been using
Vacation RentPro for only a few months, but we can really see the
difference already. The program makes the process so much easier
and cleaner. With the reminders we are on top of our reservations.
The time spent setting up the various features is well worth it.
Vacation RentPro Customer Support is great. They are very helpful
and patient. I would highly recommend Vacation RentPro to anyone
who is looking to stay on top of their Vacations Rentals and represent
themselves in a very professional manner.
Glenn and Roz - California - MammothMountainRentals.net - 1/7/2009
Just over two
years ago, my wife and I decided to convert our two condos to vacation
rentals. As we performed all the work ourselves, it took some
doing. We subscribed to web site listing services and the
inquiries began to come in. Initially, I started trying to
keep track of inquiries, bookings, rental agreements, payments,
etc. in spreadsheets and a paper notebook … but it quickly became
apparent that I was getting in over my head with this system.
After downloading several trial versions of various management programs,
Vacation RentPro among them, I found VRP to be the most comprehensive
offering … and at a great price. Although we are a small operation
compared to some, Vacation RentPro has helped us organize our records
and established a consistent methodology for performing all the
tasks that are required for effective administration of the rental
properties. Mark has also provided outstanding support with
very rapid feedback and response to questions and improvements in
the software. This is one software package that is a “must-have”
for anyone who manages short-term rental properties. Thank
Steve Bisel - HomeAway.com/vacation-rental/p174587 - 1/7/2009
After 8 years
of managing over 150 vacation rental properties in the Upper Florida
Keys, I decided to open my own company, with under 25 - high end
vacation homes. The huge task, is that I would be the only person
doing all of the work. Vacation RentPro has made it all possible.
I reviewed many programs over the years, they all lacked some important
feature. Not Vacation RentPro. It has everything. The best feature
is the customer service and constant improvement updates. Mark is
always there to answer your questions and listen to your needs and
suggestions. Besides working for myself, this was the best decision
I have made. Thank you Vacation RentPro!
Jo Anne Thibeau - Florida Keys - FloridaKeysLuxuryRentals.com - 11/8/2008
Your tool has
saved me upwards of 90% of the time I was spending on the booking
and reservation tracking process while improving quality of communications
with my guests. I also feel more in control of the business
and spend less time thinking about the details. It's a great
product - I was hitting the "wall of complexity" around tax time,
but after investing a weekend setting up your tool, it has been
just minutes a day to manage. Thank you.
Sean McCauley - Ely, MN - EchoTrailCabin.com - 10/14/2008
a vacation rental business for 5 years, the paperwork was really
doing my head in – completely and sadly disorganized. I cannot
believe that I didn't find your software earlier. I particularly
love that I have done away with unnecessary duplication of data,
and double bookings are a thing of the past! My cleaner loves
the clear and easy to understand cleaning reports, and the owners
are really happy with the monthly property statements. Me
– I love just doing everything once, and I am a complete fan of
the “instant document and email templates” which so easily provide
property specific information without needing to put it in manually
each and every time. A booking now takes me less than 3 minutes
to enter and email instead of up to 15 mins! I so appreciate
your quick turnaround of my email enquiries too. Vacation
RentPro has my vote!
Lindy Bonnett - Brisbane, Queensland, Australia - HomelyHouses.com.au - 10/2/2008
Pro is a great program for vacation rental property management.
I have used this system for almost two years and here are just some
of the good points: Inquiry Reply, single most important element
for us, done accurately and unit specific in just a few clicks.
Unit Specific Web pages, easily constructed and updated, attractive,
with unit specific calendars. Online Bookings Interface, downloads
guest payment info, provides easy Virtual Terminal entries, uploads
calendar updates, unprecedented positive guest response. Guest
data and information, clipboard insertions, automatic insertions,
for emails and rental documents. Understanding, support, and
updates, Mark is always working to make the system even better.
Give it a try with the demo. You won’t regret it.
Lee Stone, Vista Cay Luxury Rentals, Orlando, FL - VistaCay.org - 9/21/2008
I wanted to thank
you again for the terrific software and support. I had put the pieces
of the "rent by owner puzzle" together over a ten year period, using
word programs, spreadsheet programs, mail programs, but it was still
a puzzle. Your software has put it all in one place, in logical
order, and at a great value. On top of this, your support of the
product is the absolute best I have ever experienced. Thanks again.
Phil - StarBlestVilla.com - 9/20/2008
I have been managing
vacation homes for 4 years before taking the plunge and purchasing
this software. This past year we had grown from 5 homes to almost
25. After researching programs and talking with Mark, we decided
VacationRentPro was the way to go. I am still kicking myself every
day for not taking the plunge to buy this sooner. It takes away
the anxiety, minutia and time consuming details of booking reservations,
sending out agreements, following up with guests and managing every
detail of the vacation rental management process. We are now so
proactive with communication to guests rather than being reactive
to them. They enjoy and appreciate being kept up to date on payments,
directions, welcome letters and thank you's after their stay. I
no longer have the late night panic that I missed a reservation,
double booked someone, or missed collecting a payment. I sleep like
a baby. I actually miss the software when I am away from it. And,
lastly, support is quick and top notch.
Dan - NewBuffaloVacationRentals.com - 7/31/2008
I just wanted
to let you know that I am passing along you and your business information
for Vacation RentPro. I know several people who do rentals on their
own or might move in that direction. I am very confident in your
product and your services. I love the software and am still learning
great features about it that I haven’t started to utilize. Thank
Rachel S. - BlueSkyDays.biz - 7/17/2008
I spent months
looking at other software (both commercial and open source). All
were either cost prohibitive or just didn't do what I wanted. Finally,
I found Vacation RentPro and could not believe that it did everything
I was looking for, and was still affordable to a small business.
Talk about saving time and making rentals painless! Support has
been great too. It's nice to ask questions and get quick answers
from someone that really knows the software AND the vacation rental
business. Thanks again for a great product!
Les Fairall - BonnieBraeCabin.com - 7/14/2008
As a business
owner in a non-related industry for many years, I stumbled upon
the vacation rental business. I started with one property, and using
a calendar/appointment book seemed to work. I purchased little sticky
tabs in various colors to indicate when payments were due, when
to send directions, when to call the guest, etc. I had a system
and I liked it. Then I purchased my second property last year
and realized that I needed to investigate rental software. I looked
at a lot of various programs, and then looked at Vacation RentPro
and realized it was what I needed all along...even with just one
property. I can't say enough about how it fits with the way I work.
The "reminders" and "payment due" notices take the place of my colored
sticky tabs. It absolutely fits all my needs. All the document templates
are perfect and it is great to be able to customize them - even
the email messages. VRP has several "workflow tabs" that provide
the exact number of documents I need and the flexibility to create
anything I need. The document templates can be customized for each
property and easily copied to new properties. The "placeholders"
feature is perfect. I can also notify the housekeeper, be
reminded when payments are due, when a guest is checking out, when
one is checking in - everything I need to know to stay on top of
my rental business. The price of the software is unbelievable. Updates
are frequent and it is obvious the developer listens to his customers.
I could go on and on. I cannot say enough about this software -
I LOVE VRP!!! It is simple, easy to use, and Mark is very
helpful and personal. I still have a lot of exploring to do and
more features to learn about, and yet - at this point - it is perfect
in every way for me. Thank you so very much.
Brea Gratia, CabinInAsheville.com - 6/28/2008
I would like to
take this opportunity to tell you how impressed we are here at Easy
Street Vacation Rentals with your Vacation RentPro rental booking
system. We have 12 properties and have been managing them manually
for some time. We converted our accounting system to QuickBooks,
and our accountant, who helped us with the conversion, researched
several Vacation Rental Booking systems. Following her research
she highly recommended your system. To say that you have revolutionized
our business would be an understatement. You have incorporated everything
in your system that we have been doing manually and more...much
more. We even followed your recommendation and incorporated Webervations
to be able to take reservations with credit cards directly from
our web site. You have literally saved us HOURS of work daily, and
probably saved my marriage. Great, great job Mark you have
created a fabulous system. Thank you.
Rick Scali, Easy Street Vacation Rentals, LLC, EasyStreetVacationRentals.com - 4/30/2008
is absolutely the best program I’ve ever used---and I’m not just
talking among rental software---but all software. I recently bought
a new laptop, and with that comes the chore of installing all the
software and moving my data. VRP was the only program that made
the move effortlessly. For a week of spending time on hold with
support people in “India” for so many of my other programs, VRP
was stress-free. I only had one little tiny issue, and Mark picked
up the phone and called me back immediately. Voila. Solved. (I write
this while being on hold for 40 minutes with Coffee Cup!). Thank
Maria Slaby, LittleRiverHarmony.com - 4/25/2008
if someone offered me a million dollars to remove this program from
my computer I would flat out turn them down. I LOVE IT!!!
Jason Ellard, HawaiiVac.com - 4/23/2008
Not only is your
product excellent, but your support is more than above par! This
is from a Brit who’s business is in Austria but lives and works
in Nigeria. Without your product I would not be able to operate.
Paul Harrison, ChaletAustria.com - 4/22/2008
package is awesome. I found it to be incredibly user friendly
and I'm able to generate a monthly Property Statement for an Owner
in a fraction of the time compared to when I generated these types
of reports using excel spreadsheets. The author should get
the Vacation Rental Nobel Prize for this program!
Candace Mack, RA, KauaiCalls.com - 2/19/2008
I absolutely LOVE
Vacation RentPro – I cannot imagine running my VR business without
it. It has truly given me back dozens of hours each week. If you
want something that will grow with you, and you want great service,
and you like a desktop application with the option of having a lot
of your information online as well, I highly recommend it.
Carole, Greek Vacation Rentals, Inc. - Posted in Yahoo Groups forum, #46308 - 12/11/2008
I was skeptical
about which software to invest in for my vacation rentals.
After looking at several I decided to give Vacation RentPro a try.
It made it easy that it came with virtually unlimited functionality
to try out for your first 5 bookings. To tell the truth I
was hooked after the first booking. I have gone from an average
of 45 minutes per booking total to about 10 minutes. And that
includes the signed contract. I almost hate saying this but
you are really getting a $5000 plus software package for under $200
bucks! Plus the support you get is beyond real. Responses
to e-mails in under an hour is unheard of. I give the program
5 Stars (Out of Five).
Conston Taylor, ParkCitySilveradoLodge.com - 11/29/2007
I love the program.
I have looked at dozens of vacation short term property rental programs
and I just love the colors, the easy usability and the functionality.
I Can't believe that I was off and running right after I downloaded
the product. I am so grateful that I stumbled on your site. Thank
you. I look forward to working with you.
Carla, Pentwater, MI - 11/8/2007
I just want to
take a minute to tell you how much I love this software. It
was really good when I first got it, but what makes it GREAT is
your attention to detail, your support with questions, and all the
updates you make. Thank you so much…it has made managing my
rental a piece of cake.
Bradd Fisher, GVLEscape.com, San Bernadino, CA - 10/17/2007
From our home
we manage four vacation rental properties in Sonoma County (CA)
Wine Country. For the first three years it was nearly a full-time
job. This last year we realized that we needed a better system
and so we researched more than a dozen property management programs,
and did the trial offers of several, but none seemed to be the proper
fit for a “By Owner” vacation rental business. We implemented
Vacation RentPro (VRP) in January 2007 and it has met or exceeded
all of our expectations for managing both the bookings as well as
guest information. By utilizing such features as the email
templates and the reminder/alerts, we have reduced our workload
by two-thirds. Also, we don’t worry anymore about missing
due dates or letting a customer slip through the cracks. Exporting
data to QuickBooks has greatly simplified our accounting and monthly
reporting. Mark is receptive to comments from users in his
effort to continually improve functionality. In fact, he has
made several updates at our request to better meet our specific
needs. This software has allowed us to better manage our properties
and serve our customers while freeing us up to spend more time with
our two sons (4 yrs old and 7 months old). We couldn’t be
happier with VRP. Don’t let the price fool you… it’s a great
product at a great price! Thanks Mark!
Jill and Dell Jensen, WineCountryLodges.com, Healdsburg, CA - 8/19/2007
We love this program!
I don't know what we would do without it! If you've got rentals...you
need this! It's easy to use, and customer service goes above
F.W. and Pamala Muldowney, Santa Rosa Beach, FL - 8/17/2007
Your search stops here for your vacation
rental software needs. This software has it all! We manage multiple
properties in Southwest Florida and have always been disappointed
with the various vacation rental programs available . Some of them
were better than others but they all seemed to be missing the key
components for managing vacation rentals which ultimately affected
our bottom line due to lost opportunities . VRP provides the ease
of bookings, availability of property data, individual owners and
most importantly the synergy of all the pertinent info into queries
that you build yourself. VRP also analyzes your advertising media
to see what’s working for your business and what’s not. VRP won’t
let you forget tentative or quoted opportunities, create double
bookings or even worse….missed payments. Vacation rentals are similar
to hotel rentals with a multitude of variables that must be incorporated
into a platform that is usable. VRP has all this. Once you customize
it to your rental needs, there is nothing that VRP can’t handle.
Most importantly, Mark the developer is constantly improving/updating
VRP to meet the demands of the various elements such as technology
and clients' needs.
Brian Busnach, Okin Management LLC, OkinProperties.com, Ft. Myers, FL - 4/19/2007
I currently manage 12 homes from different
owners and 3 different managers through our web site at: sunkissvillas.com
. And the number of homes I manage is growing. I’ve looked high
and low for years for a good management solution that would make
my life simpler without costing me an arm and a leg. I’ve even used
higher priced management software but it left a lot to be desired
and I would end up using multiple programs to manage the various
aspects of villa promotion, reservations and management. I spent
a couple of months getting to know VRP and discovering lots of things
along the way. Once you've set up VRP to work the way you work,
it’s as close to automatic as you can get. It keeps you on top of
the things you need to do, reminding you of all the things you probably
had a spread sheet for before. I love the “Workflow” area because
I know what I’ve already done, when I did it, what needs to be done
and when it needs to be done. I can search the bookings by a variety
of parameters such as unpaid bookings, etc. And perhaps the best
thing is how great the creator of this fantastic software is to
work with. I’ve seen more updates and improvements in the past 3
months than the other software I’ve used for the past 3 years! Whether
you only have one home to look after or several you won’t go wrong
with VRP. This is REALLY GOOD software!
Mark Douglas, SunKissVillas.com, Disney, FL - 4/18/2007
"WOW" is all I can say to describe
how Vacation RentPro Software has help me out! Before I was
using this software I was a mess trying to keep track of my vacation
rentals.. This has truly helped me from double booking and
knowing who's coming and going and when.... For the $$ you
can't beat the value of this software... Mark, the software
writer is always trying to make it better too... He is very
responsive to my needs.. This software should be 4 times the
cost that it is.
Allen Ginsberg, The Ginsberg Group, Coldwell Banker, TheGinsbergGroup.com, MountainVillageCondo.com, Flagstaff, AZ - 4/6/2007
has been very beneficial for my company. It's easy to use
and provides me with the ability to respond to inquiries quickly.
Also, the support has been great. I always receive prompt
answers to my questions. Thanks for the amazing software.
Kristy Baker, Long Realty, Phoenix, AZ - 3/2/2007
I recently purchased
your software and I think it is awesome. I've configured my workflow
with my existing contracts and standard email responses and it is
saving me valuable time. I find myself anxiously waiting for inquiries
so I can quickly send out rate quotes. I've noticed that I am closing
bookings more quickly because I am ahead of the competition. I have
recommended your software to anyone I know that has rental properties.
Chris Stark, Alpharetta, GA - 2/8/2007
Thank you for
your product! I'd been looking for something to easily manage my
condo in Destin, and had looked at other products, but this covered
everything I needed! Easy to get the hang of, and the customer support
is fantastic. Thank you!
Tammy G, Houston, TX, PogottProperties.com - 2/8/2007
We have recently switched from
using a property management company to managing our properties ourselves.
We looked at several Property Management systems before deciding
on Vacation RentPro. We needed the flexibility of software
that would handle multiple properties and track reservations, cleaning
schedules and financial data. Vacation RentPro has exceeded
our expectations. The Reports are a huge bonus, because they
gives us complete snapshots of the information we need to track.
Customer support is also exceptional. We have recommended
this software to several of our friends.
Ron Cochran, SunriverRentalsByOwner.com - 12/28/2006
We use VRP daily
for renting 11 condos in Branson, soon to be 17 units. The
software has been reliable, easy to use, and really meets our needs.
We have been able to use quite a few of the enhancements to the
software that come on a regular basis. We would not hesitate
to recommend the software to anyone!
Gary Moris - 10/13/2006
We have tested
quite a few programs only to find that they don’t fulfill our needs,
its obvious you have an insight into booking different types of
accommodations and the payment methods involved etc. A great
product, well thought out.
Gary, AllTheSeasons.net - 8/17/2006
An absolute must-have
for anyone doing vacation property rentals. The program handles
everything we need it to do, and the price is amazing considering
all that it does.
D. Davis, Tucson, AZ - 7/29/2006
This product saves
me literally hours each week in terms of time spent on managing
our vacation rentals. The workflow feature has also saved
my sanity, since I now have an automatic record of everything I’ve
done in relation to each reservation. I am a raving fan!
Pauline Tyack-Hunt, Seattle, WA, VacationRentalsOnWhidbey.com - 6/22/2006